Terms and Conditions of Service

Terms and conditions of service

Last updated: 06/18/2025

1. General Information

These Terms and Conditions of Service (« Terms ») govern the booking and provision of beauty and wellness services by B&H Pampering (« we, » « our, » or « us »). By making a reservation, you (« client, » « you, » or « your ») agree to be bound by these Terms.

Business Owner: Le Beschu Maixent
Email: contact@bhpampering.com
Phone: +66 81 068 2096
Jurisdiction: Thailand

Service Areas:

Bangkok
Phuket
Pattaya
Chiang Mai
Koh Samui

2. Services Offered

2.1 Service Categories

We provide professional in-home beauty and wellness services including:

Massage therapy: Various massage techniques and durations
Nail care: Manicures, pedicures, and nail art services
Eyelash extensions: Professional eyelash enhancement services
Additional services: As specified on our booking platform

2.2 Service Areas

All services are provided at client locations within our designated service areas. Service availability may vary by location and therapist availability.

2.3 Professional Standards

All service providers are trained and qualified professionals
Services are performed using high-quality, sanitized equipment and products
We maintain strict hygiene and safety standards for all treatments

3. Booking Process and Requirements

3.1 Advance Booking Requirement

Minimum notice: All appointments must be booked at least 4 hours in advance
Booking confirmation: Reservations are confirmed upon receipt of deposit payment
Availability: All bookings are subject to therapist availability and confirmation

3.2 Online Booking Process

To complete a booking, you must:

Select your desired service(s) and location from available options
Provide accurate personal and location information
Pay the required deposit (30% of total service cost)
Receive booking confirmation via email and SMS

3.3 Required Information

For successful service delivery, you must provide:

Contact details: Name, phone number, email address
Service address: Complete address with access instructions
Special requirements: Any specific needs or preferences
Access information: Building codes, parking details, or other relevant instructions

4. Payment Terms and Deposit Policy

4.1 Payment Options

Online payment: Secure payment via Stripe (credit/debit cards)
On-site payment: Cash payment for remaining balance after deposit
Deposit requirement: 30% deposit required for all online bookings

4.2 Deposit and Payment Schedule

Deposit: 30% of total service cost due at booking
Remaining balance: Payable on-site in cash after service completion
Additional services: Any services added during appointment payable immediately

4.3 Pricing and Service Duration

Pricing transparency: All costs communicated clearly during booking process
Service duration: Times listed are approximate and may vary based on service complexity
Additional requests: Services added during appointment may extend duration and cost
No hidden fees: All applicable costs disclosed before confirmation

5. Cancellation and Rescheduling Policy

5.1 Cancellation Timeline

Free cancellation: Up to 2 hours before scheduled appointment time
Late cancellation: Cancellations less than 2 hours before appointment result in deposit forfeiture
Deposit retention: 30% deposit will be retained for late cancellations

5.2 Rescheduling Appointments

Free rescheduling: Available up to 2 hours before scheduled time
Location changes: No additional charge if new location is within 2km of original address
Therapist assignment: Therapist changes not possible once booking is confirmed
Subject to availability: All rescheduling subject to therapist and time slot availability

5.3 Client No-Show Policy

If you are not available at the scheduled appointment time:

Standard policy: Deposit will be forfeited
Exceptional circumstances: Deposit may be transferred to future appointment at our discretion
Good faith assessment: Genuine emergencies will be considered case-by-case
Rescheduling option: May be offered for valid reasons beyond client control

6. Service Delivery and Location Requirements

6.1 Service Location Standards

Basic requirements: Clean, accessible space appropriate for requested service
Common sense standards: Adequate lighting, ventilation, and space for service delivery
Client responsibility: Ensure location is ready and accessible for therapist arrival
Safety considerations: Location must be safe and suitable for professional service provision

6.2 Access and Availability

Client presence: You must be present and available at scheduled appointment time
Access information: Accurate directions and access codes must be provided
Preparation: Service area should be prepared according to any pre-service instructions
Pets and distractions: Please ensure minimal disruptions during service

6.3 Service Equipment and Supplies

Professional equipment: All necessary tools and supplies provided by our team
Product quality: We use high-quality, professional-grade products
Hygiene standards: All equipment sanitized between appointments
Special requests: Specific product preferences can be discussed during booking

7. Therapist Policies and Professional Conduct

7.1 Therapist Assignment and Changes

Assignment confirmation: Therapist assigned upon booking confirmation
No substitutions: Therapist changes not permitted once booking is confirmed
Professional qualifications: All therapists properly trained and certified
Background screening: All service providers undergo appropriate background checks

7.2 Therapist Delays and Cancellations

Punctuality commitment: Therapists aim to arrive within scheduled time window
Delay notification: Clients notified immediately of any delays or issues
Therapist unavailability: In rare cases of therapist illness or emergency:
- Immediate notification provided to client
- Rescheduling or alternative therapist offered when possible
- Client-specific arrangements made based on circumstances

7.3 Professional Boundaries

Professional conduct: All interactions maintained at professional level
Service limitations: Therapists trained to provide specified services only
Safety protocols: Both client and therapist safety prioritized at all times

8. Service Quality and Client Satisfaction

8.1 Service Duration and Flexibility

Approximate timing: Service durations are estimates and may vary
Service complexity: Actual time may differ based on individual needs and requests
Additional services: Clients may request additional treatments during appointment
Flexible completion: Services completed to satisfaction rather than strict time limits

8.2 Quality Assurance

Professional standards: All services performed to high professional standards
Immediate feedback: Any concerns should be addressed during service delivery
On-site resolution: Most issues can be resolved immediately with therapist
Quality commitment: We stand behind the quality of all our services

8.3 Client Satisfaction Resolution

If you are not satisfied with your service:

Immediate discussion: Address concerns directly with therapist during service
On-site resolution: Most issues can be resolved through immediate adjustment or correction
Good faith assessment: Genuine service issues will be addressed promptly and fairly
Refund consideration: Refunds available for legitimate service failures where:
- Service provider error or negligence occurred
- Service result significantly differs from reasonable expectations
- Client acted in good faith and issue cannot be resolved on-site

9. Health, Safety, and Liability

9.1 Client Health and Safety

Health disclosure: Inform us of any health conditions that may affect service delivery
Allergies and sensitivities: Notify therapist of any known allergies or skin sensitivities
Pregnancy considerations: Special precautions may apply for pregnant clients
Medical conditions: Some services may not be suitable for certain health conditions

9.2 Service Limitations and Contraindications

Professional assessment: Therapists may decline to provide services if unsafe or inappropriate
Age restrictions: Some services require clients to be 18+ or have parental consent
Health-related limitations: Services may be modified or declined based on health considerations
Professional discretion: Final service decisions rest with qualified therapist

9.3 Liability and Insurance

Professional insurance: All service providers covered by appropriate professional liability insurance
Limited liability: Our liability limited to the cost of services provided
Client responsibility: Clients responsible for accurate health information and disclosure
Property protection: Reasonable care taken to protect client property during service

10. Privacy and Data Protection

10.1 Information Usage

Your personal information is used solely for:

Service delivery: Coordinating and providing requested services
Communication: Appointment confirmations, reminders, and service updates
Quality improvement: Enhancing service delivery and customer experience

10.2 Data Sharing

Therapist information: Relevant appointment details shared with assigned service provider
Limited access: Only information necessary for service delivery is shared
Confidentiality: All staff bound by strict confidentiality agreements

For complete details, please refer to our Privacy Policy.

11. Communication and Customer Service

11.1 Appointment Communications

Confirmation messages: Booking confirmation sent via email and SMS
Reminder notifications: Appointment reminders sent prior to scheduled service
Updates: Any changes or delays communicated immediately
Follow-up: Post-service communication for feedback and satisfaction

11.2 Customer Support

Contact availability: Customer service available Monday-Sunday, 9 AM – 8 PM (Thailand time)
Response commitment: We aim to respond to all inquiries within 2-4 hours
Emergency contact: Urgent appointment issues addressed immediately
Multiple channels: Contact via phone, email, or through booking platform

12. Special Circumstances and Force Majeure

12.1 Weather and External Factors

Service delivery may be affected by:

Severe weather: Dangerous driving conditions or natural disasters
Traffic conditions: Significant delays beyond reasonable control
Government restrictions: Health emergencies or regulatory limitations
Infrastructure issues: Power outages or facility access problems

12.2 Force Majeure Policy

We are not liable for service delays or cancellations due to circumstances beyond our reasonable control. In such cases:

Immediate notification: Clients informed as soon as possible
Rescheduling priority: Affected appointments given priority for rescheduling
No penalty: No fees or deposit forfeitures for force majeure situations

13. Complaints and Dispute Resolution

13.1 Complaint Process

For service-related concerns:

Immediate resolution: Address issues directly with therapist when possible
Contact management: Email or call our customer service team
Investigation: All complaints investigated thoroughly and promptly
Resolution: Fair resolution provided based on circumstances

13.2 Dispute Resolution

Good faith resolution: All disputes addressed through good faith communication
Mediation preference: We prefer to resolve issues through direct discussion
Legal jurisdiction: Any legal disputes subject to Thai court jurisdiction
Documentation: All service details and communications maintained for reference

14. Terms and Conditions Updates

14.1 Policy Changes

We reserve the right to modify these Terms and Conditions:

Notification: Changes communicated via email and website posting
Effective date: New terms effective immediately upon posting
Continued use: Booking services after changes constitutes acceptance

15. Contact Information and Service Areas

B&H Pampering
Owner: Le Beschu Maixent
Email: contact@bhpampering.com
Phone: +66 81 068 2096

Service Coverage:

Bangkok: All districts within service area
Phuket: Main tourist and residential areas
Pattaya: Central Pattaya and surrounding areas
Chiang Mai: City center and nearby districts
Koh Samui: Main populated areas of the island

Operating Hours: Monday – Sunday: 9:00 AM – 8:00 PM (Thailand time)

By booking services with B&H Pampering, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions of Service.